Frequently Asked Questions (FAQ)

We’ve gathered some of the most common questions to make your shopping experience smooth and enjoyable. If you can’t find what you’re looking for, feel free to reach out to us at support@albawear.com — we’re always happy to help!

Orders & Payments

What payment methods do you accept?
At the moment, we accept PayPal only. This ensures your transactions are safe, secure, and protected.

Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change, please contact us right away at support@albawear.com. If your order hasn’t shipped yet, we’ll do our best to update or cancel it.

Shipping

Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Kingdom.

How long does delivery take?
Orders are usually delivered within 3–7 business days after dispatch.

Do you ship internationally?
Currently, we only ship within the United Kingdom.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging.

How long does it take to receive my refund?
Refunds are processed within 10 business days after we receive and inspect your returned items.

Products

How do I know my size?
We provide a Size Guide to help you find the perfect fit. If you’re still unsure, our support team can assist with sizing questions.

Are your products true to size?
Yes, our items are generally true to size, but we always recommend checking the Size Guide before placing your order.

Customer Support

How can I contact you?
You can reach us anytime at support@albawear.com or connect with us on Instagram @albawear.

What are your customer service hours?
Our team is available Monday to Friday, 9:00 AM – 6:00 PM (UK time).

Still need help? Don’t hesitate to contact us — we’re here to make your Alba Wear experience as stylish and enjoyable as possible.